Privacy Policy

Introduction

brook-ware ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Complete enquiry forms on our website
• Book travel services through us
• Subscribe to our newsletter
• Contact us via email or in person

This information may include:

• Name and contact details (email address, postal address)
• Travel preferences and requirements
• Passport and identification details (when required for bookings)
• Payment information
• Dietary requirements or accessibility needs

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website address

How We Use Your Information

We use the information we collect to:

• Process and manage travel bookings
• Respond to enquiries and provide customer support
• Send booking confirmations and travel documentation
• Communicate important updates about your travel arrangements
• Improve our website and services
• Comply with legal obligations

Sharing Your Information

We may share your personal information with:

• Travel suppliers (airlines, hotels, tour operators) to fulfil your bookings
• Payment processors to complete transactions
• Professional advisers (legal, accounting) when necessary
• Government authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for seven years for legal and accounting purposes.

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

brook-ware Travel Services
47 Piccadilly Gardens
Manchester M1 2AP
United Kingdom

Email: [email protected]