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Get in Touch with Our Travel Team

Whether you have questions about our services or are ready to start planning your next adventure, we'd love to hear from you.

Our Office

brook-ware Travel Services
47 Piccadilly Gardens
Northern Quarter
Manchester M1 2AP
United Kingdom

Email Us

General Enquiries:
[email protected]

Booking Support:
[email protected]

Opening Hours

Monday – Friday: 09:00 – 18:00
Saturday: 10:00 – 16:00
Sunday: Closed

Bank Holidays: Closed

Visit Our Manchester Office

Our office is located in the heart of Manchester's Northern Quarter, easily accessible by public transport and within walking distance of Piccadilly Station.

We welcome walk-in consultations during opening hours, though we recommend booking an appointment to ensure one of our specialists can give you dedicated time.

Getting Here

By Train: Five-minute walk from Manchester Piccadilly Station. Exit onto Station Approach and head towards Piccadilly Gardens.

By Tram: Piccadilly Gardens Metrolink stop is a two-minute walk from our office.

By Car: Several NCP car parks are located within a five-minute walk. The Arndale Centre car park offers competitive daily rates.

Modern office reception area with comfortable seating
Customer service team member working at desk with headset

How We Handle Enquiries

We believe in personal service. When you contact us, your enquiry reaches a real travel specialist, not an automated system or call centre abroad.

Response Times

Email enquiries: We aim to respond within 24 hours during business days. Complex requests may take slightly longer as we research the best options for you.

Urgent matters: For time-sensitive issues related to imminent travel, please mark your email as urgent and we will prioritise accordingly.

What to Include

To help us serve you efficiently, please include your preferred travel dates, destination interests, number of travellers, and any specific requirements when reaching out.

Before You Visit

Make the most of your consultation by coming prepared.

Know Your Dates

Having flexible date ranges helps us find the best availability and pricing. If your dates are fixed, knowing this upfront allows us to focus our search appropriately.

Set a Budget Range

Understanding your budget helps us recommend suitable options without wasting time on unsuitable alternatives. We work with a wide range of budgets and can be creative within any constraints.

Consider Your Priorities

Are you seeking relaxation, adventure, culture, or a blend? Do you prefer guided experiences or independent exploration? These preferences shape our recommendations.

Check Your Passport

Ensure your passport is valid for at least six months beyond your intended return date. If you need to renew, factor this into your travel timeline.

Ready to Start Your Journey?

Explore our range of travel services and find the perfect package for your next adventure.

View Our Services

Contact information provided is for enquiry purposes only. Response times may vary during peak periods. For urgent travel assistance during an active booking, please refer to your travel documents for emergency contact details. This website provides travel planning services and is not a substitute for official travel advisories or professional insurance guidance.